Refund policy
1. Right of withdrawal
Upon delivery of the goods, you will immediately examine them. If any of the ordered goods have been damaged in transit or have been sent incorrectly or are defective due to material or manufacturing defects. You must notify us by writing to us by email at contact@lassola.com within 30 days of the date of delivery of the relevant goods.
Please note: You will be deemed to have accepted such goods if you fail to notify us within such period.
2. Return and exchange conditions
Items returned without authorization will not be accepted.
Items must be returned within 30 days of receiving them. All items must be in the same condition as you received them, unused or unused, with tags and in their original packaging. You must also use the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method that provides tracking information.
Non-returnable items:
Items on sale or gift cards are not refunded. Damage/loss caused by customers cannot be refunded.
3. General return process
Start a return:
Please email us at contact@lassola.com with photos and/or videos of the items and tell us your order number.
Our customer service staff will determine whether your return request is eligible within 3 business days. Return the item:
If your return is accepted, we will send you the return address and instructions on how and where to send your package.
Please note: Items returned without authorization will not be accepted. We recommend that you send your return/exchange in a shipping method that provides tracking information as well as a signature, as we are not responsible for lost returns/exchanges.
4. Return fee
If the return is due to our problems (such as incorrect products or product quality problems) , we will give you a full refund;
Buyer must pay shipping if the return is due to buyer's problem (such as: don't like/don't want the item or ordered the wrong item/size).
A 10% fee will be charged if you return for the following reasons: don't want/need/like it, ordered the wrong product/size.
Damages and problems Please check your order on receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the problem and rectify it.
Exchange The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
5. Cancellation of order
We can cancel the order for you if you contact us in time after your purchase. If your payment has been completed and the package has not been dispatched, you can cancel your order before the delivery of your item. And we will refund the full amount of your money. Orders cannot be canceled once the package has been shipped.
6. Refunds
It can take approximately 1-2 weeks for return processing. We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will automatically be refunded to your original payment method. Remember that it may take some time for your bank or credit card company to process and post the refund.
If you paid by credit or debit card, we will process a refund to the same card originally used to place and pay for the order when we receive your return. It may take approximately 5-7 business days to credit back to your original form of payment.
If you paid with PayPal or Apple Pay, we will process a refund to your PayPal or Apple Pay account that was originally used to place and pay for the order when we receive your return. It may take approximately 1-3 business days to credit back to your original form of payment.
7. Please note:
The images of products with color differences may differ from the actual color under the influence of light, color temperature and display parameters. Please default to the correct object. Thank you for your understanding.